Webpage: http://www.authenticbulgaria.org
Description of the tool
The philosophy of "Authentic Bulgaria" is built to support quality and original tourist product based on several core values - professionalism in service and genuine Bulgarian hospitality, impeccable service quality, responsible attitude to the environment and continually striving to improve the working environment.
The assessment of the enterprises is made in the following areas:
- Customer survice
- Facilities and equipment
- Environmental management
- Staff management
- Cultural aspects
- Business sustainability
Geographical level of recognition
Bulgaria
Justification / Verification / Proof of adherence
- Annual audit, including secret client check.
Target groups
Size: any sizes
Activity sectors: Hotels and wineries